Technology Opportunities in Wroclaw, Poland

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Our mission is to help

We believe in being a business that helps people, aspiring to make things easier and taking the pressure off. At NewVoiceMedia we help businesses help people, one conversation at a time. We do that in technology environments where our people are free to express themselves, work together, solve problems and create solutions. Our small agile teams sit within a growing Development function, so you get the benefits of working in an intimate environment, balanced with the security of being part of the bigger picture. Our project teams provide the right environment to get inspired, putting our thirst for emerging technology to use and seeking out opportunities to climb that bit higher.

what do we do?

NewVoiceMedia creates cloud-based call centre software that enables our clients to deliver exceptional customer experiences. We build cloud native applications that combine customer data with telephony routing technology, optimising every call, driving sales, making every connection personalised and seamlessly linking cloud-based systems to create something smoothly scalable.

Seamlessly integrated into customer relationship management platforms, our cloud contact center software actively connects sales and support teams with data from across the business, making customer interactions clearer, smarter, and simpler – to deliver a consistent, personalised customer experience.

Our global teams partner with our customers by understanding their goals, obsessively solving problems, collaborating on new tools … and every now and then coming together to celebrate after a job well done.

For the frontline, we help make cold calls warmer and difficult conversations easier. For managers, we enable real-time, high-impact coaching. And for leaders, we supply sharp insights for sound decision making.

  • Over 700 customers across 6 continents

  • 99.9% platform availability guaranteed

  • Cloud-native applications

What’s your passion?

Our technology combines sophisticated, cloud-based software with innovative UX and intuitive user interfaces. Working in close collaboration with other tech specialists, you will define new user stories, create product enhancements and drive visible improvements for clients.


Work on a global, multi-tenanted, real-time service, with thousands of concurrent users, supporting weekly releases with no downtime. Some of the tech we are currently using includes: C#, MySQL & MariaDB, Python, Chef, Jenkins, RabbitMQ, NewRelic, StatsD, ModSec, Mono, AWS, Angular.js, C++, R, ElasticSearch, LogStash.

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Front-End Engineer

This is a role for those who are dedicated to learning, keen to keep up the momentum and set on building the highest quality user experience. In this role, you’ll be expected to bring innovative product contributions, influence the culture of our growing team and always find the time to celebrate a job well done.

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Test engineer

We’re looking for an experienced Tester who thrives as part of a small, agile Dev team where learning is continuous. You’ll work collaboratively to find solutions, defining the scope of testing so that new product developments can be challenged, improved and pushed live.

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Site Reliability Engineer (SRE)

As an SRE, you sit between the Development and Operations teams. Your objective is to overturn issues and allow things to run smoothly. It’s about finding the right way to get the right outcome. You’ll use a balance of different technologies, the right people and processes to solve the problems as they occur.

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Software Architect

It takes a software expert to make the decisions behind our award-winning software. Someone who can make high-level design choices efficiently, with a consideration for all technical standards and structures. Our Software Architect can skilfully put all the details in place before the testing begins.

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Our office in Wroclaw

There’s no place quite like an NVM office.

In Wroclaw, you’ll be surrounded by likeminded people, united by the goal to take the Salesforce platform in innovative new directions. You’ll also be encouraged to have a voice, offer opinions and share ideas. We create a culture of learning, through hackathons, training and ‘lunch & learn’ events.

Just join us at our Open Day on Wednesday 17th April (food and drinks included).
For more information please visit

“In a month, I will be at NewVoiceMedia for 4 years, so far the best years of my life. Years full of happiness, friendships, meeting new people, endless conversations.” Anna, Scrum Master, Wroclaw

Did you know?

  • NVM named a leader in Gartner’s Magic Quadrant for Contact Centre as a service.

  • “NewVoiceMedia has the best and tightest integration with Salesforce” Ben Irvine, VP of Service Cloud (GB), Salesforce

  • NVM is listed by Forbes as a Top 100 Cloud company for the third consecutive year, alongside digital brands like Stripe, Dropbox and Slack.